Terms and Conditions of Use and Sale

Last Updated: July 11, 2026

1. General Information and Ownership

In accordance with current legislation, the owner of the website, mobile application, and distributor of the physical product under the name OneLive is:

• Owner: Manel Surroca (hereinafter "the Owner" or "OneLive")
• Legal Status: Autonomous Worker / Sole Trader (Spain)
• Contact Email: onelive.info@gmail.com
• Geographical Scope: Worldwide (Global)

2. Acceptance of Terms

By accessing and browsing the OneLive website, purchasing the physical product, or downloading and using the mobile application, the user expressly accepts these Terms and Conditions in full and without reservation.

3. Description of Service and Product

OneLive is a digital well-being tool designed to reduce mobile phone usage through physical friction. The ecosystem consists of two indivisible parts:

1. The Physical Product: An action figure/doll equipped with NFC technology.
2. The Mobile Application (App): Allows setting routines, issuing warnings, and blocking access to distracting applications.

Core Mechanic: To deactivate the application block imposed by the App, the user must physically scan the NFC doll with their mobile device.

4. Purchasing, Pricing, and Payments

4.1. Payment Platform

All payments (whether one-time charges or subscription models) are processed exclusively through the official website using the secure payment gateway Stripe. The mobile application does not include In-App Purchases.

4.2. Pricing

OneLive reserves the right to modify prices at any time and conduct market testing (A/B testing) offering different modalities (one-time payment or fixed payment + subscription). The applicable price will always be the one shown in the checkout cart at the time of purchase confirmation.

4.3. Shipping and Delivery Times

The physical product is shipped to the postal address provided by the user during checkout. Estimated delivery time is between 3 and 15 days from order confirmation, depending on the destination location.

4.4. Returns Policy and Right of Withdrawal

The user has the right to request a return for the physical product. To proceed, contact onelive.info@gmail.com with your order number.

• Return Shipping Costs: The shipping costs associated with returning the product (shipping from the customer's home to our facilities) will be borne entirely by the customer.
• The product must be returned in perfect condition. Once received and verified, the refund for the product amount will be processed.

5. App Usage and Data Privacy

5.1. Use of Screen Time API (Apple)

In order to calculate the screen usage Score and execute the necessary app blocks, the OneLive App requests permission to access Apple's Screen Time API. The user must grant these permissions for the core functionality of the App to operate correctly. This data is used exclusively to display statistics and progress to the user.

5.2. User-Generated Content

The application allows the user to customize their "modes" or routines by uploading profile photos or images. This content is strictly private and local, visible only to the uploading user. OneLive will not publish, share, or moderate such content; responsibility for the images used lies with the user.

6. Limitation of Liability

The Owner is not responsible for any potential incompatibilities of the NFC product with devices lacking an active NFC reader, nor for blockages derived from the misuse of the mobile application. The user is responsible for safeguarding their physical product to disable blocks on their device.